Analisis Tingkat Kepuasan dan Kepentingan Pengguna Aplikasi SAKTI dengan PIECES Framework

Article Sidebar

pdf
Published Jun 30, 2020
DOI https://doi.org/10.33105/itrev.v5i2.188

Main Article Content

Heru Pudyo Nugroho
Direktorat Jenderal Perbendaharaan
Jamila Lestyowati
Badan Pendidikan dan Pelatihan Keuangan

Abstract

This study aims to analyze the level of satisfaction and importance of Sistem Aplikasi Keuangan Tingkat Instansi (SAKTI) users, the strengths and weaknesses of SAKTI, and the components that need to be improved. The study used descriptive quantitative methods with primary data from 45 respondents. They are SAKTI users from the piloting office units in regional offices of DJP in Central Java and Yogyakarta. The data analysis method is the Importance Performance Analysis (IPA) method in the evaluation of SAKTI information systems with PIECES framework consisting of six attributes, namely Performance, Information, Economy, Control, Efficiency, and Service. The results showed that all PIECES variables of level of  importance  are very important. All PIECES attributes have a negative gap value. It means that the satisfaction value is below their expectations. Based on the IPA analysis, it was found that there were 12 PIECES items in quadrant A as the main priority for improvement.

Article Details

How to Cite
Nugroho, H., & Lestyowati, J. (2020). Analisis Tingkat Kepuasan dan Kepentingan Pengguna Aplikasi SAKTI dengan PIECES Framework. Indonesian Treasury Review: Jurnal Perbendaharaan, Keuangan Negara Dan Kebijakan Publik, 5(2), 93-104. https://doi.org/https://doi.org/10.33105/itrev.v5i2.188
Issue
Vol 5 No 2 (2020): Indonesian Treasury Review: Jurnal Perbendaharaan, Keuangan Negara dan Kebijakan Publik Volume 5 Nomor 2
Section
Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright notice can be accessed here

References

Ariawan, P. A., Putra, I. S., & Mertasana, P. A. (2018). Design and analysis of mail management information system using pieces method: a case study at faculty of mathematics and natural sciences of Udayana University. International Journal of Engineering and Emerging Technology, [S.l.], 2(2), 25-30.
Creswell, J. W. (2016). Research design: pendekatan metode kualitatif, kuantitatif, dan campuran. Edisi 4. Yogyakarta: Pustaka Pelajar.
DeLone, W. H., & McLean, E. R. (1992). Information systems success: the quest for the dependent variable. Information Systems Research, The Inslilulc of Management Stienees, 3(1), 60-95.
Iswardani, P. R., Pramana, I. W. S., & Sudarmodjo, Y. P. (2019). Design of hotel warehouse management information system based on pieces analysis. International Journal of Engineering and Emerging Technology, [S.l.],3(2), 104-108.
KPPN Metro. (2019). Overview SAKTI. Diakses tanggal 19 November 2019, dari http://www.djpbn.kemenkeu.go.id/kppn/metro/id/sakti/overview-sakti/modul-modul-sakti.html.
Kristy, R. D., & Kusuma, W. A. (2018). Analisis tingkat kepuasan dan tingkat kepentingan penerapan sistem informasi Universitas Muhammadiyah Malang. Teknik: Engineering and Sains Journal, 2(1), 17–24.
Martilla, J. A., & James, J. C. (1997). Importance-performance analysis. Journal of Marketing, 41(1), 77–79.
Mukhtaromin. (2018). Kepuasan pengguna sistem aplikasi keuangan tingkat instansi (sakti) pada badan pendidikan dan pelatihan keuangan (bppk). Prosiding SNKN BPPK. 2018, 588-602.
Peraturan Menteri Keuangan Nomor 159/PMK.05/2018 tentang Pelaksanaan Piloting Sistem Aplikasi Keuangan Tingkat Instansi.
Peraturan Menteri Keuangan Nomor 223/PMK.05/2015 tentang Pelaksanaan Piloting Sistem Aplikasi Keuangan Tingkat Instansi.
Peraturan Menteri Keuangan Nomor 131/PMK.05/2016 tentang Perubahan Atas Peraturan Menteri Keuangan Nomor 223/PMK.05/2015 Tentang Pelaksanaan Piloting Sistem Aplikasi Keuangan Tingkat Instansi.
Peraturan Menteri Keuangan Nomor 185/PMK.05/2017 tentang Perubahan Kedua Atas Peraturan Menteri Keuangan Nomor 223/PMK.05/2015 Tentang Pelaksanaan Piloting Sistem Aplikasi Keuangan Tingkat Instansi.
Peraturan Menteri Keuangan Nomor 159/PMK.05/2018 tentang Pelaksanaan Piloting Sistem Aplikasi Keuangan Tingkat Instansi.
Ramadhani, S., & Kusuma, W. A. (2018). PIECES framework untuk analisa tingkat kepuasan pengguna dan kepentingan sistem informasi. Jurnal Teknologi & Manajemen Informatika, 4(2), 209–214.
Saragih, H., Lo, L., Reza, B., & Setiyadi, D. (2013). Analysis information system of inpatient billing system’s support for consumables logistics using pieces framework: case study promedika hospital. Jurnal Sistem Informasi, 8(1), 16-21.
Simarmata, J. (2006). Pengenalan Teknologi Komputer dan Informasi. Yogyakarta: Penerbit Andi.
Sugiyono. (2017). Metode penelitian kuantitatif, kualitatif, dan r&d. Bandung: Penerbit Alfabeta.
Supriyatna, A., & Maria, V. (2017). Analisis tingkat kepuasan pengguna dan tingkat kepentingan penerapan sistem informasi djp online dengan kerangka pieces. Khazanah Informatika, 3(2), 88–94.
Suyanto. (2005). Teknologi informasi untuk bisnis. Yogyakarta: Penerbit Andi.
Whitten, J. L., & Bentley, L. D. (2007). System analysis and design methods seventh edition. New York: McGraw Hill.